The simple promises, both ways.

These are the terms you agree to when you use When I'm Gone. We've kept them short and plain. If anything is unclear, write to us and we'll explain.

Last updated: 10 May 2026

1. Who you're dealing with

When I'm Gone is operated by When I'm Gone Ltd, a company registered in England. Contact: info@whenimgone.life.

2. What you can use it for

A licence to use the When I'm Gone app for your own personal end-of-life planning, for as long as the service exists. You may install it on as many of your own devices as you like. You may not resell, redistribute, reverse-engineer, or use it to operate a service for other people without our written agreement.

3. Pricing

£7.95, paid once. No subscription. No renewals. Free updates included. If we change the price in the future, anyone who has already paid keeps their account at no extra cost.

4. Refunds

Under the UK Consumer Contracts Regulations 2013 you normally have a 14-day right to cancel a digital purchase. However, the service begins the moment you create your journal and start filling it in, and at that point you waive the 14-day right. This is the standard arrangement for instantly-delivered digital products and is what the "I want to start now" checkbox at checkout confirms.

Practical effect: if you change your mind before creating your journal, email us within 14 days and we'll refund you in full. Once you've created a journal and started entering information, the £7.95 is non-refundable.

Statutory rights (faulty software, misdescription, etc.) are not affected by this. If something is genuinely broken on our end, we'll fix it or refund you.

5. What we promise

• To keep your journal encrypted on your device and unreadable to us.
• To honour the one-off price for life.
• To give you a way to export your journal as a PDF at any time, so your data is always yours.
• To give you reasonable notice and an export window if we ever have to wind down the service.

6. What we can't promise

• That the service will be available without interruption. We use commodity cloud infrastructure that occasionally has outages.
• That your journal will be safe if you lose both your password and your recovery code. We have no way to reset either — that's the whole point of the encryption.
• That the information you enter will produce any specific legal outcome. This is a practical companion to a will, not a will itself, and not legal advice.

7. Your responsibilities

• Keep your password and recovery code safe. Don't share them with anyone you don't trust.
• Don't use the service for anything unlawful or to store information you don't have the right to keep.
• Tell us if you spot a security issue. We'll thank you and fix it.

8. Limitation of liability

To the extent permitted by law, our liability for any loss arising from the use of the service is limited to the £7.95 you paid. We don't exclude liability for death or personal injury caused by negligence, fraud, or anything else the law says we can't exclude.

9. Changes to these terms

If we change anything material, we'll update the "Last updated" date and email customers a plain-English summary of the change. Continued use after the change means you accept the new version.

10. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be heard in the courts of England and Wales.